Telephony. Максофт - системная интеграция

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COMMUNICATIONS FOR QUICK DECISIONS

The most important thing for businesses at any stage of development is to keep the customer. The loss of a customer is a flaw in the system. As far as the human factor in this matter requires careful and constant monitoring, solution of this problem starts with optimisation of auxiliary tools, in particular, with creation of comfortable conditions for work. Introduction and fine-tuning of IP-telephony operation in a developing company is always the first priority on the agenda.

WHAT IS KEEPING YOUR BUSINESS FROM MOVING FORWARD?

lack of urban telephone lines and internal extensions,
lack of control of expenditure,
lack or finiteness of voice menus,
problems with distribution of calls,
problems with integration with 1С and CRM,
impossibility to connect branch offices and remote employees.

ADVANTAGES OF IP-TELEPHONY

RETENTION OF CUSTOMERS

Your customer will always receive the necessary information about the product or service. Such approach allows increasing sales and customer loyalty.

FREE COMMUNICATION

Employees easily discuss all issues regardless of where they are, whether they work in the office, off in the business trip or work remotely. You save on communications, as well as increase the speed of decision of issues that arise.

SERVICE CONTROL

You can get information on all incoming and outgoing calls made by managers and understand where you have weaknesses in the work with the customers. You get an opportunity to connect a multichannel number, a toll-free number 8800, distribute calls, record calls, integrate with CRM systems and fine-tune your work

COMMUNICATION BETWEEN ALL BRANCHES

You control the work of your business units from the head office and create your own call-centre.