With the movement of the company to a new level of work, it required modernisation of the call-centre and installation of new equipment.
Project on introduction of IP-telephony system on the basis of Avaya hardware included transfer of existing configuration to the new software, development and implementation of operation scheme of the call-centre, as well as training of technical personnel to use and configure a new telephone exchange.
The work resulted in provision of the customer with a convenient call-centre system, which improved the quality of its services.
